Operations CIO

What is IT operations management (ITOM)? IT operations management (ITOM) is a set of processes responsible for building, managing, and...

What is IT change management? Change management, or change enablement, is the process that helps you to effectively implement any...

You want to prepare for the ITIL 4 Foundation exam and pass it the first time you take it. Understanding...

  For most service desk agents, the average day is unpredictable. The phone can ring at any time, about any type of...

What is problem management? Problem management is a key ITSM process that identifies and resolves the underlying causes of incidents...

Information technology permeates every aspect of the business, so leaving it unchecked can be detrimental to an organization’s success. This...