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IT Management
Taming the challenges of facility management
Facilities managers used to be the unsung heroes of an organization. But those days of anonymity are over. Facilities teams...
Read moreWhat is ITSM? | IT Service Management Explained
ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an...
Read moreWhat is IT Incident Management? (Best Practice and Processes)
IT incident management is an ITSM process that is used to resolve IT service disruptions and get interrupted services up...
Read moreProtecting Your Data With ITSM Security
In a world where data is the new oil, protecting your most valuable commodity will help you save money. Data...
Read moreGetting Started: 25 Core Functions of a CMDB
CMDB, or Configuration Management Database, is a term associated, or at least has its origin, with ITIL, the set of...
Read morePlan for a successful ITIL implementation
ITIL (Information Technology Infrastructure Library) is one of the most popular frameworks for ITSM and is a set of guidance...
Read moreCMDB vs Asset Management: Here’s the Difference
At first glance, configuration management database (CMDB) and IT asset management (ITAM) software seem extremely similar. It’s somewhat like the...
Read moreProvide IT Performance KPIs Useful to The Company’s Different Activities
According to a survey conducted by Vanson Bourne, 90% of respondents (managers) expect business-oriented key performance indicators from the IT...
Read moreIntro to ITOM & How it Impacts Cost Optimization
No matter how wonderful your company’s CIO is, there’s a good chance they’re feeling the pressure to optimize and lower...
Read moreThe Best of SWL 2022 (SupportWorld Live)
May is turning out to be an eventful month and we’re thrilled to have completed another great show at SWL...
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Popular Post
What is IT Asset Management? (ITAM)
IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. 🕔 12m read...
Read moreWant to Attain Happiness? Then Pursue Connectedness and Service – an ESM Perspective
There’s no shortage of research showing if you want to have happy customers you need to have happy employees. It’s...
Read more3 Ways Technology Can Help HR Rebuild the Employee Experience
The employee experience has never mattered more – and the pressure on HR teams to improve it has never been...
Read more8 Big IT Service Desk Challenges…and How to Use ITSM to Solve Them
Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them....
Read moreTaming the challenges of facility management
Facilities managers used to be the unsung heroes of an organization. But those days of anonymity are over. Facilities teams...
Read moreWhat is ITSM? | IT Service Management Explained
ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an...
Read more