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IT Management
3 Types Of Incidents That Stand Out: Is Your Help Desk Prepared?
Many types of incidents come through the IT help desk during an average month, but a few specific categories stand...
Read moreWhy Caring About Employees is Good for the Bottom Line (& 3 Tips to Show Employees You Care with ITSM)
Let’s get right to it: Employee satisfaction is the key to customer satisfaction. Despite this fundamental truth, businesses are facing...
Read more6 tips to improve your ITOM strategy
According to Gartner’s latest survey, 74% of technology investments are funded by business units outside of IT. 🕔 5m read...
Read moreMAY THE FOURTH BE WITH YOU! Essential Features of an IT Self Service Portal
Your IT department is full of Jedi, using the force (their minds) to protect the business from Dark Forces (unplanned...
Read moreWhat is ITSM? | IT Service Management Explained
ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an...
Read moreWhich Service Desk Avenger Are You?
IT people are superheroes. You keep the business running every day, continually putting in work that feels invisible to some...
Read moreEarth Day, Benefits of Green IT
As we celebrate Earth Day, the role of IT cannot be ignored. IT can make a major difference in a...
Read moreTaming the challenges of facility management
Facilities managers used to be the unsung heroes of an organization. But those days of anonymity are over. Facilities teams...
Read more4 Use Cases That Prove Service Desk Efficiency
Service desks historically were viewed as cost centers. In 2021, annual IT Service Desk spend accounted for over 4% of...
Read moreThe IT Vendor Management Office (VMO) Explained – BMC Software
In today’s digital age, one distinct element that determines an organization’s competitive edge is the quality of services provided by...
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Popular Post
JPMorgan’s UK digital retail bank reaches half-million customer mark
JPMorgan’s UK digital retail bank has signed up 500,000 customers and received more than $10bn in deposits since its launch...
Read moreSet innovation free and make great ideas a reality
Thank you for joining! Access your Pro+ Content below. 24 May 2022 Set innovation free and make great ideas a...
Read moreJapan Airlines: digitally re-imagining the air passenger experience
Akira Mitsumasu, VP of global marketing at Japan Airlines, explains how the carrier is applying advanced technology to create a...
Read moreLearn to work with the Office 365 unified audit log
It's important to understand all the Office 365 administrative tools at your disposal, particularly when they relate to security. Administrators...
Read moreHighlights from KubeCon + CloudNativeCon Europe 2022
KubeCon + CloudNativeCon Europe 2022 did not disappoint and has picked up from last year. This event was held both...
Read moreWhat is an instruction set?
By What is an instruction set? An instruction set is a group of commands for a central processing unit (CPU)...
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