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IT Management
ITIL 4 Dimensions Are Portrayed in the New Thor Movie
ITIL is a set of best practices for IT service management. Believe it or not, superhero movies, like the new...
Read moreIFS assyst named a winner for the 2022 Sales and Marketing Technology Awards
We’re pleased to share that IFS assyst is named as a winner at this year’s Sales and Marketing Technology Award,...
Read moreStreamline Your Problem Management with Auto-Created Problem Records
Creating a Problem Record (PR) is one of the first and most important steps of problem management. With end-to-end automation,...
Read moreTop 5 Business Benefits of Having an Intelligent ITSM Platform
It is no longer enough nowadays for an organisation to focus solely on the operational aspects of Information Technology Service Management...
Read more7 Real-World IT Cost-Cutting Mistakes You Need to Avoid
For organizations, eliminating unnecessary costs should be second nature. This applies across all business functions, especially in IT. Savvy CIOs...
Read moreIt’s Finally Time to Move from Reactive to Proactive IT Support
The need for IT organizations and IT support to be “more proactive” is nothing new. After all, in particular, the...
Read moreHow Improving the Focus on Employees Could Drive Tremendous Business Results
It is surprising just how few companies realise that their employees are also their customers. These same employees are an...
Read moreThe Top 4 Reasons to Integrate Your IT Services with Microsoft Teams and Slack
What if getting help for tech issues didn’t have to interrupt your employees’ workflow? What if they could seamlessly seek...
Read moreSymphony SummitAI Achieves G2 Leader Quadrant Status for Spring 2022
As spring arrives, so too do the much awaited spring reports, grid placements, and badge awardings by G2. SummitAI G2...
Read moreRe-Live SITS 2022 (The Service Desk and IT Support Show)
At long last, SITS (The Service Desk and IT Support Show) opened their doors for a great 2-day show. 🕔...
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Popular Post
What is ITOM (IT operations management )? | ITOM explained
What is IT operations management (ITOM)? IT operations management (ITOM) is a set of processes responsible for building, managing, and...
Read moreWhat is IT change management?
What is IT change management? Change management, or change enablement, is the process that helps you to effectively implement any...
Read moreHow to Crack ITIL 4 Foundation Certification Exam 2022?
You want to prepare for the ITIL 4 Foundation exam and pass it the first time you take it. Understanding...
Read morePsychology in the Service Desk: Firefighting and Burn-out
For most service desk agents, the average day is unpredictable. The phone can ring at any time, about any type of...
Read moreWhat is problem management? | Problem management explained and best practices
What is problem management? Problem management is a key ITSM process that identifies and resolves the underlying causes of incidents...
Read more7 deadly sins of IT Governance
Information technology permeates every aspect of the business, so leaving it unchecked can be detrimental to an organization’s success. This...
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