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IT Management
Enterprise Service Management vs ITSM: What’s The Difference? – BMC Software
Service management is a set of processes used in designing, operating, and controlling the delivery of IT services. With a...
Read moreWhy This Isn’t a Robot Takeover
If you’ve seen the movie I, Robot or the television show Westworld, chances are you have a healthy distrust of...
Read moreBMC’s Applications Managed Service Helps Telcos Scale Business During Pandemic – BMC Software
The COVID-19 pandemic has forced nearly all organizations to make changes to sustain their business and continue to grow amidst...
Read moreRe-Live SITS 2022 (The Service Desk and IT Support Show)
At long last, SITS (The Service Desk and IT Support Show) opened their doors for a great 2-day show. 🕔...
Read more3 Types Of Incidents That Stand Out: Is Your Help Desk Prepared?
Many types of incidents come through the IT help desk during an average month, but a few specific categories stand...
Read moreWhy Caring About Employees is Good for the Bottom Line (& 3 Tips to Show Employees You Care with ITSM)
Let’s get right to it: Employee satisfaction is the key to customer satisfaction. Despite this fundamental truth, businesses are facing...
Read more6 tips to improve your ITOM strategy
According to Gartner’s latest survey, 74% of technology investments are funded by business units outside of IT. 🕔 5m read...
Read moreMAY THE FOURTH BE WITH YOU! Essential Features of an IT Self Service Portal
Your IT department is full of Jedi, using the force (their minds) to protect the business from Dark Forces (unplanned...
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Popular Post
What is IT Asset Management? (ITAM)
IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. 🕔 12m read...
Read moreWant to Attain Happiness? Then Pursue Connectedness and Service – an ESM Perspective
There’s no shortage of research showing if you want to have happy customers you need to have happy employees. It’s...
Read more3 Ways Technology Can Help HR Rebuild the Employee Experience
The employee experience has never mattered more – and the pressure on HR teams to improve it has never been...
Read more8 Big IT Service Desk Challenges…and How to Use ITSM to Solve Them
Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them....
Read moreTaming the challenges of facility management
Facilities managers used to be the unsung heroes of an organization. But those days of anonymity are over. Facilities teams...
Read moreWhat is ITSM? | IT Service Management Explained
ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an...
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