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Service management is a set of processes used in designing, operating, and controlling the delivery of IT services. With a...
Read moreIf you’ve seen the movie I, Robot or the television show Westworld, chances are you have a healthy distrust of...
Read moreThe COVID-19 pandemic has forced nearly all organizations to make changes to sustain their business and continue to grow amidst...
Read moreAt long last, SITS (The Service Desk and IT Support Show) opened their doors for a great 2-day show. 🕔...
Read moreMany types of incidents come through the IT help desk during an average month, but a few specific categories stand...
Read moreLet’s get right to it: Employee satisfaction is the key to customer satisfaction. Despite this fundamental truth, businesses are facing...
Read moreAccording to Gartner’s latest survey, 74% of technology investments are funded by business units outside of IT. 🕔 5m read...
Read moreYour IT department is full of Jedi, using the force (their minds) to protect the business from Dark Forces (unplanned...
Read moreIT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. 🕔 12m read...
Read moreThere’s no shortage of research showing if you want to have happy customers you need to have happy employees. It’s...
Read moreThe employee experience has never mattered more – and the pressure on HR teams to improve it has never been...
Read moreExecutive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them....
Read moreFacilities managers used to be the unsung heroes of an organization. But those days of anonymity are over. Facilities teams...
Read moreITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an...
Read more© 2022 CIO News Hubb All rights reserved.
Use of these names, logos, and brands does not imply endorsement unless specified. By using this site, you agree to the Privacy Policy.