The scope of the ISO/IEC 20000-1:2018 certification is limited to the IT Service Management System (ITSMS) of AWS India Data Center (DC) Operations that supports the delivery of Security Operations Center (SOC) and Network Operation Center (NOC) managed services.
ISO/IEC 20000-1 is a service management system (SMS) standard that specifies requirements for establishing, implementing, maintaining, and continually improving an SMS. An SMS supports the management of the service lifecycle, including the planning, design, transition, delivery, and improvement of services, which meet agreed upon requirements and deliver value for customers, users, and the organization that delivers the services.
The ISO/IEC 20000-1 certification provides an assurance that the AWS Data Center operations in India support the delivery of SOC and NOC managed services, in accordance with the ISO/IEC 20000-1 guidance and in line with the requirements of the Ministry of Electronics and Information Technology (MeitY), government of India.
An independent third-party auditor assessed AWS. Customers can download the latest ISO/IEC 20000-1:2018 certificate on AWS Artifact, a self-service portal for on-demand access to AWS compliance reports. Sign in to AWS Artifact in the AWS Management Console, or learn more at Getting Started with AWS Artifact.
AWS is committed to bringing new services into the scope of its compliance programs to help you meet your architectural, business, and regulatory needs. If you have questions about the ISO/IEC 20000-1:2018 certification, contact your AWS account team.
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