Quality is all about what people think and do the right thing right to increase reliability, manageability, operability, reusability, etc.
Digital organizations arise when the scale of the interrelations, interactions, or inter-relational interactions surpasses the silo-based organizational capacity. Quality management ensures that in an organization, products or services are consistent to meet customers’ satisfaction. Digital Quality management needs to take an overarching approach with multidisciplinary practices. Quality is everyone’s business.
This book “Quality Master: The World Class Insight about Quality” is not about discussing specific quality standards or techniques well adopted in different industries, but for sharing some insight on how to understand the multitude of quality attributes from different perspectives, recognize quality champions to inspire quality culture, set digital principles and develop the best and next digital quality management practices.
Innatequality Quality is everyone’s business; touch every important perspective of the business. Business management systems and processes need to be dynamic, iterative, integral, and interactive to make the timely adjustment for improving the quality of management.
Initiativesofquality The very characteristics of organization today are openness, fluidity, agility, design fluency innovation, high quality, etc. Quality is embedded in everything we think, act, and influence surrounding. Everyone in the organization has some role in quality management; monitor quality and take corrective measures when necessary and possible. Quality management is basically the fundamental purpose of meeting or exceeding customers’ expectations or fulfilling employee satisfaction, and improving corporate reputation.
Initiatives Due to the digital nature of hyperconnectivity and interdependence, software applications will become more interrelated as we move to a world of systems-of-systems in which constraints govern how and what we develop. The ultimate goal of software app development is business problem-solving for either delighting customers or engaging employees to generate business value ultimately.
Illustratequality People are always the weakest link in organizations; a degree of quality is in everything people do and experience. Quality is everyone’s business; touch all important perspectives of the business. Quality management should focus not only on the quality of products and services but also the quality of people, process, structure to achieve the high level of business maturity.
Initiatives Digital organizations are hyper-connected and interdependent, business leaders today must be able to foster a workplace that thrives on cross-functional communication, collaboration, and social interaction in building business competency. The true value of people, especially today’s knowledge workforce, includes many tangible and intangible factors; it’s important to build a differentiated set of workforce competency via knowledge management, innovation, and quality improvement, and improve business agility, and maturity.
Quality is about doing the right things right the first time. High-quality enterprise consists of high-quality people, products, or services; business capabilities and processes, etc. To effectively lead the organization to reach the next level of business maturity, it’s important to shape quality as the mindset and quality as the management discipline.