Quality is all about what people think and do the right thing right to increase reliability, manageability, operability, reusability, etc.
Digital organizations arise when the scale of the interrelations, interactions, or inter-relational interactions surpasses the silo-based organizational capacity. Quality management ensures that in an organization, products or services are consistent to meet customers’ satisfaction. Digital Quality management needs to take an overarching approach with multidisciplinary practices. Quality is everyone’s business.
This book “Quality Master: The World Class Insight about Quality” is not about discussing specific quality standards or techniques well adopted in different industries, but for sharing some insight on how to understand the multitude of quality attributes from different perspectives, recognize quality champions to inspire quality culture, set digital principles and develop the best and next digital quality management practices.
Inner Quality
Innatequlity Quality is not just the specific task of one business function; it is one of the business management disciplines which needs to be taken in a systematic way. The management processes and systems need to be more dynamic, iterative, integral, and interactive in order to make the timely adjustment for improving the quality of management and overall business maturity.
Initiativeofquality Quality is all about what people think and do the right thing right to increase reliability, manageability, operability, reusability, etc. High-quality enterprise consists of high-quality people, high-quality products/services, and high-quality business capabilities/processes, etc. Quality is everyone’s responsibility in the organization. Quality management needs to be a cross-functional collaborative effort, not something one team does alone in a corner, in order to improve the entire business’s effectiveness and maturity.
Innatequality The world becomes more dynamic, change is for renewal; innovation is for value generation. We are now entering an even more rapid and extensive period of business expansion and high degree of interdependence, with a sense of urgency. The future of organizations is complex enough to act intelligently and nimble enough to scale up or down, to accelerate business performance smoothly.
Quality Organizational excellence is achieved by delivering qualified products or services and continuously improving business performance. Quality Management is not one department’s work, as a degree of quality is in everything people do and experience. Quality is not just the specific task of one single business department or function as well, it is one of the business management disciplines which needs to be taken in a systematic way. Quality management is like change management, and needs to be embedded in the corporate culture. Functional managers need to become quality champions for quality control and quality assurance, and they are the quality masters to run the high quality and high-performance digital business.
Innerquality The speed of change requires the business to adapt to the dynamic business new normal, and the fiery business competitions push organizations to deliver qualified products or services to woo customers and gain market share. Nowadays, quality is everyone’s business. High-quality enterprise consists of high-quality people, high-quality products/services, and high-quality business capabilities/processes, etc. From the organizational management perspectives, how to gain an in-depth understanding of business competency + quality, what do you put in place or how would you then structure your business to ensure that the ability of your business to adapt rapidly and deliver products and services with high quality?
Quality is about doing the right things right the first time. High-quality enterprise consists of high-quality people, products, or services; business capabilities and processes, etc. To effectively lead the organization to reach the next level of business maturity, it’s important to shape quality as the mindset and quality as the management discipline.
