Quality is all about what people think and do the right thing right to increase reliability, manageability, operability, reusability, etc.
Digital organizations arise when the scale of the interrelations, interactions, or inter-relational interactions surpasses the silo-based organizational capacity. Quality management ensures that in an organization, products or services are consistent to meet customers’ satisfaction. Digital Quality management needs to take an overarching approach with multidisciplinary practices. Quality is everyone’s business.
This book “Quality Master: The World Class Insight about Quality” is not about discussing specific quality standards or techniques well adopted in different industries, but for sharing some insight on how to understand the multitude of quality attributes from different perspectives, recognize quality champions to inspire quality culture, set digital principles and develop the best and next digital quality management practices.
Initiatives of Quality
Initiatives Due to the digital nature of hyperconnectivity and interdependence, software applications will become more interrelated as we move to a world of systems-of-systems in which constraints govern how and what we develop. The ultimate goal of software app development is business problem-solving for either delighting customers or engaging employees to generate business value ultimately.
Innerquality The speed of change requires the business to adapt to the dynamic business new normal, and the fiery business competitions push organizations to deliver qualified products or services to woo customers and gain the market share. Nowadays, quality is everyone’s business. High-quality enterprise is comprised of high-quality people, high-quality products/services, and high-quality business capabilities/processes, etc. From the organizational management perspectives, how to gain an in-depth understanding of business competency + quality, what do you put in place or how would you then structure your business to ensure that the ability of your business to adapt rapidly and deliver products and services with high quality?
Innerconnectivityofgility vs. Quality Agile has emerged as major software development and management methodology, it is a set of principles, philosophy, and mindsets to either build software or run a business today. However, from the quality perspective,
InsightofQuality Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality control, quality assurance, and quality improvement. Quality management is focused not only on product and service quality but also the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality.
InsightofQuality With information permeation and continuous disruptions often led by technology, IT needs to become strategic focused and increase the top-line business profitability for the company. Fundamentally, IT is a scientific and system engineering organization, which is shifting from monolithic technology focus to mosaic information-driven. Not all IT departments are staffed properly to be software development houses yet they are often required to do custom software development and deliver high-quality products and services to delight customers.
Quality is about doing the right things right the first time. High-quality enterprise consists of high-quality people, products, or services; business capabilities and processes, etc. To effectively lead the organization to reach the next level of business maturity, it’s important to shape quality as the mindset and quality as the management discipline.