High-quality enterprise consists of high-quality people, high-quality products/services, and high-quality business capabilities/processes, etc.
Digital organizations arise when the scale of the interrelations, interactions, or inter-relational interactions surpasses the silo-based organizational capacity. Quality management ensures that in an organization, products or services are consistent to meet customers’ satisfaction. Digital Quality management needs to take an overarching approach with multidisciplinary practices. Quality is everyone’s business.
This book “Quality Master: The World Class Insight about Quality” is not about discussing specific quality standards or techniques well adopted in different industries, but for sharing some insight on how to understand the multitude of quality attributes from different perspectives, recognize quality champions to inspire quality culture, set digital principles and develop the best and next digital quality management practices.
Innate Quality
Initiatives With rapid change and frequent disruptions, the business should always be open to, conscious of, and feel empowered to act upon change dynamics. The ambidextrous organizations have to be solid enough to give some sort of form or meaning but amorphous or fluid enough to its environment and respond to change promptly.
Innerquality The speed of change requires the business to adapt to the dynamic business new normal, and the fiery business competitions push organizations to deliver qualified products or services to woo customers and gain the market share. Nowadays, quality is everyone’s business. High-quality enterprise consists of high-quality people, high-quality products/services, and high-quality business capabilities/processes, etc. From the organizational management perspectives, how to gain an in-depth understanding of business competency + quality, what do you put in place or how would you then structure your business to ensure that the ability of your business to adapt rapidly and deliver products and services with high quality?
Illustratequality People are always the weakest link in organizations; a degree of quality is in everything people do and experience. Quality is everyone’s business; touch all important perspectives of the business.
Initiativestoincreasingquality Quality is all about what people think and do the right thing right to increase reliability, manageability, operability, reusability, etc. High-quality enterprise consists of high-quality people, high-quality products/services, and high-quality business capabilities/processes, etc.
Improvequality Nowadays, quality is everyone’s business. The high-quality enterprise consists of high-quality people, high-quality products/services, and high-quality business capabilities/processes, etc. Where there is ineffectiveness and inefficiency in business management, there are quality gaps existing. Quality management ensures product or service is consistent, process is coherent, and people are professional.
Quality is about doing the right things right the first time. High-quality enterprise consists of high-quality people, products, or services; business capabilities and processes, etc. To effectively lead the organization to reach the next level of business maturity, it’s important to shape quality as the mindset and quality as the management discipline.
