Accountability is conducted inward, in that the organization respects and supports all related parties to enhance accountability and accelerate performance.
Running a digital organization is to connect the old and new, mix the solid and fluid to enforce business flow and digital confluence. Accountability is cross-functional teamwork, people are accountable for their own words, works, and their own commitments. They should be accountable to their organization’s success.
Accountability starts with leaders at the top: The digital era is volatile, complex, uncertain and ambiguous, to bridge gaps and lead forward smoothly, it’s important to develop strong leadership, look around to find out how to bring talented leaders with the right leadership traits closer to authenticity, integrity and accountability, present cross-boundary leadership competency to amplify collective influence. There are all sorts of things that make leaders great and “impactful.” But necessary among the very most important attributes are integrity, empathy, creativity, and accountability, etc. Accountability is harnessed by autonomy and leadership accountability directly impacts the culture of the corporation.
Improve professional accountability: Being professional means you present a certain quality that shows a high level of value, excellence, peculiar and essential character. Accountability is a part of professional integrity; contemporary professionals today need to take responsibility for what they decide, do, be accountable to produce quality results, and make continuous improvement. Professionals with a fitting mindset, expertise and integrity, can take a new adventure of business initiatives, and become accountable to produce good enough results, and reach the next level of professionalism.
Information Technology reliability enhances business accountability: IT plays a crucial role in running a contemporary organization, to ensure that the organization’s systems are reliable and efficient. Behind the scenes, information management is the crucial piece of optimizing business processes to improve business system reliability, intelligence, agility, and resilience. The quality of information technology is crucial in running an intelligent, reliable organization. IT and stakeholder departments have clear objectives, processes and indicators with clear accountability and responsibility to achieve business objectives; make sure IT systems are running following the preplanned schedule and performance standards.
Improve customer center accountability: In order to run a high accountable organization, all customer relevant process improvement should lead someway to an improvement in customer experience; going beyond the commitment to customer centricity at the top of the organization. The frontline staff should build empathetic relationships with customers and understand their pains. Customer service needs to be proactive, identify ways to help customers gain value from the product or service you provide. It’s crucial to improve accountability of customer-services, increase people-centricity in a way that provides the right experiences to the right customers at the right times to solve their problems with personalized approaches consistently.
Digital organizations are flatter, business management needs to close the accountability gaps by improving cross-functional communication, collaboration, accountability is conducted inward, in that the organization respects and supports all related parties to enhance accountability and accelerate performance.