How should CIO and IT leaders improve employee experiences in 2022? What’s
the next frontier to improve hybrid working by reducing toil, improving work
quality, and enabling employees to focus on the most important aspects of
CIOs and IT leaders should target transformation two steps beyond
single-platform automations and slapping together RPAs. It’s time to take a
ride up the elevator, look down at the technology landscape, and take steps
to modernize workflows and integrate systems.
Five Enterprise Workflows to Modernize in 2022
So, let’s look at some of the hills to climb and mountains to move around
integrations and workflow modernizations. Let’s start with a basic one that
impacts every organization.
1. Enable configurable, seamless, and faster employee onboarding experiences
Onboarding is now a prime issue as many enterprises require rapid hiring to
rebuild their workforces. Give a new employee a poor experience, and maybe
they consider taking that other job offer that came in two days after they
accepted yours. And hiring lots of people can overburden the staff if there
are too many steps and clicks to complete the workflow.
Look for platforms that specialize
in connecting to finance, HR, IT, and other applications to support
onboarding and offboarding workflows. The challenge for many organizations is that onboarding isn’t a
one-employee-fits-all workflow, and the setup must be configurable to
support different employee needs across departments and
2. Integrate front and back-office systems to support growth
How do businesses like a
growing confectionery company
gain a competitive edge by integrating their sales, financial,
manufacturing, fulfillment, and distributions systems? The specific
challenges and opportunities may differ for these businesses, but having
a single integration platform that becomes the data fabric across their primary systems enables them to
scale operations as they grow.
In one example, the integration platform enables connecting the ERP to
operational systems, providing real-time visibility into inventory and
fulfillment status. On the other hand, the integration improves the quality
of service by using computer vision to match what goes into the shipping box
with the customer’s orders.
3. Simplify approvals with automation and centralize the experience
A finance manager might have to visit one system to approve procurements,
another for new hires, and a third to sign off on a vendor contract. She may
receive emails from all three systems, but she loses time accessing,
reviewing, and completing workflows in them. And all have vastly different
user interfaces for her to learn and sometimes relearn as platform vendors
Now imagine IT uses an integration platform to connect to these systems and
a low-code platform to present the finance manager a single pane of all her
outstanding approvals. Not only does this simplify her experience, but it
also accelerates signoffs by enabling her to
approve anything from anywhere
using a mobile interface.
4. Support ERP modernizations, cloud migrations, and M&A
IT has some large systems, which are often mountains to climb when upgrading
or modernizing them. You don’t upgrade an ERP’s workflows in one shot, move
all the applications to the cloud in one deployment, or integrate a newly
acquired business into all systems simultaneously.
IT must often keep multiple systems running in parallel, which usually means
sharing data between these operational systems during lengthy transition
periods. An intelligent automation and connectivity platform that
connects to the most common enterprise and SaaS
simplifies integration between legacy ERP with its successor, a new version
of a mission-critical app deployed to the cloud, or two ERPs after an
These integrations provide business leaders, architects, and program
managers the flexibility to schedule and orchestrate upgrades based on
priorities and risks.
There are several related use cases when large businesses want to scale
their operations and support multiple instances of SaaS and enterprise
systems. For example:
DevOps teams can create integrations to keep development and testing
systems up to date with production data.
Compliance leaders can specify real-time data replications from primary
systems into archives and disaster recovery environments.
Global organizations can keep primary transaction data in the country of
residence while integrating or replicating shareable data with a
5. Join data across marketing, sales, IT, and other departments
It’s fairly common for departments to use multiple systems to track their
work. For example:
Marketing teams seek data from Marketo, Google Analytics, and Shopify to
update their digital marketing strategies.
Sales teams review data from Salesforce, NetSuite, and Zuora to get a
complete picture of what customers bought and which products to upsell.
IT teams connecting data from ServiceNow, Jira, Azure, and AWS to connect
DevOps teams on the status of apps in development and production.
It’s one thing to integrate the workflows, but it’s equally important for
business analysts to understand the data, prep new data sources, and create
master entities. Intelligent automation platforms that support
data catalog and prep
master data hubs
help data analysts, subject matter experts, and IT connect and leverage data
from multiple systems.
Chances are, your organization has integration gaps, and homegrown efforts
to connect APIs, workflows, and data across systems aren’t cutting it. It’s
slow to develop and hard to support integrations as platforms upgrade and
workflows evolve. Integration platforms can greatly impact large enterprises
and medium businesses looking to drive collaboration, efficiencies, and
This post is brought to you by Boomi.
The views and opinions expressed herein are those of the author and do
not necessarily represent the views and opinions of Boomi.