Forward-thinking companies need to apply an interdisciplinary approach, inspect crucial elements of business management, to improve overall business quality, agility and maturity.
Modern organizations have their own sophistication with silo functions, the sea of information, and the pool of talent. To effectively lead an organization into good practices takes hard work and a level of credibility within the organization, business management should do periodic inspection checkup to ensure organizational effectiveness, efficiency, performance, and maturity.
Inspection of business requirement: It is impossible to deliver an acceptable application to a business without a clear understanding of what is to be delivered. To ensure business initiatives delivering the solutions that meet customers’ satisfaction, cross functional teams should work transparently with the client to see what can be delivered in the given timeline with the best quality.
For the large scale of business initiatives, requirements are sometimes vague and even if they are not, the overall development cycle is long so the requirements are prone to become obsolete before the cycle ends. Often, capturing requirements at the level necessary to get it right the first time is difficult and potentially expensive. It needs to include a close partnership with interpersonal communication and seamless collaboration, to avoid the pitfalls such as misreading business requirements or “lost in translation” syndromes, to bridge the gaps. The top executives who sponsor the initiative and the managers who take charge of implementation are the keys on the requirement inspection.
Inspection of quality: A high-quality enterprise is composed of high-quality people, high-quality products/services, and high-quality business capabilities/processes, etc. Quality is a multifaceted pursuit. From a software development perspective, known bugs can be fixed, ignored or tolerated; standard technical bugs are perhaps unavoidable. Serious bugs in more sophisticated processing or interactions that serve the business process can only arise due to: incorrect requirements (specification) or the failure of a programmer to properly implement requirements that have been identified as correct. Data quality is a very important aspect to run a high performance business nowadays. Ensure enough historical/real-time data is available to be refined into business insight for steering the business in the right direction.
Broadly speaking, quality is doing the right thing right, the first time. Management should be ready to invest time and effort on quality inspection which touches all critical business processes, functions, practices, to shape quality as the mindset and quality as the discipline. To effectively lead an organization into the state of high quality and high maturity, focus on quality attributes takes work and a level of credibility within the organization.
Inspection of business performance: There are individual performance, team performance, and business performance. There is performance at strategic and tactical level. Business performance is not limited to financial performance, but also to the firm’s performance in creating value for employees and customers. It is not just about current performance, but also about the future performance, with a mid and long-term perspective. It is focusing on the maximization of capital allocation, organizational performance, and shareholders’ value.
Performance assessments are numbers in context, results related to your goals. Performance management is a critical aspect of business optimization. The performance assessment includes such as cost estimation – the operation cost, financials, the varying cost of business optimization, business responsiveness and speed. Any organization that didn’t have a structural approach to performance inspection and analysis at both the strategic level and operational level has a blind spot that is impairing their performance in the long run.
In face of fierce competitions and frequent disruptions, forward-thinking companies need to apply an interdisciplinary management approach, inspect crucial elements of business management, make an objective assessment of the key success factors of the corporation, to get the organization from “as is” state to the “to be” state, which implies high speed, high performance, high innovative, and high mature organization.